At ShadowLink ("we," "our," or "the App"), we are committed to safeguarding your privacy and protecting your personal information. This Privacy Policy explains how we collect, use, and protect the data associated with your use of our Virtual Private Network (VPN) services.
1. Information We Collect
When you use ShadowLink, we may collect the following types of information:
1.1 Device Information
- Device ID
- Device type and model
- Operating system and version
1.2 Usage Data
- IP address (anonymized where possible)
- Connection timestamps
- Server location chosen
- Data transfer volumes
1.3 Non-Personal Information
- Crash logs
- App performance data
We do not collect or store sensitive information such as your browsing history, traffic destinations, or DNS queries.
2. How We Use Your Information
The information we collect is used for the following purposes:
- To provide, operate, and maintain our VPN services.
- To analyze and improve the App's performance and user experience.
- To ensure network security and prevent fraudulent activity.
- To comply with legal obligations where necessary.
3. Data Sharing and Disclosure
We do not sell, rent, or share your personal data with third parties, except in the following cases:
3.1 Service Providers
We may share data with trusted service providers who assist in operating our App. These providers are bound by strict confidentiality agreements and only process your data as instructed by us.
3.2 Legal Compliance
We may disclose your information to comply with applicable laws, regulations, or legal processes.
3.3 Protecting Rights and Safety
We may share information when necessary to protect the rights, safety, and property of ShadowLink, its users, or others.
4. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by law. For example:
- Connection data is anonymized and retained for up to 30 days for troubleshooting and performance improvements.
- Device IDs are retained as long as your account remains active.
5. Your Rights
As a user of ShadowLink, you have the following rights:
5.1 Access and Portability
You have the right to request access to the personal data we collect about you.
5.2 Correction and Deletion
You can request correction or deletion of your data where it is inaccurate or no longer necessary for the purposes we collected it.
5.3 Opt-Out Rights
- You can opt out of targeted advertisements by updating your preferences in the App.
- You have the right to opt out of the sale of your personal data (if applicable).
5.4 Lodge a Complaint
If you believe your privacy rights have been violated, you can lodge a complaint with your local data protection authority.
6. Data Security
We implement industry-standard security measures, including encryption and anonymization, to protect your data from unauthorized access or disclosure. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.
7. Legal Basis for Processing
We process your data under the following legal bases:
- Consent: You provide explicit consent when you use our App.
- Contractual Necessity: Data is processed to provide the VPN services you requested.
- Legal Obligation: To comply with applicable laws.
8. California Consumer Privacy Act (CCPA)
If you are a California resident, you have additional rights under the CCPA, including:
- The right to know what personal information we collect, use, and share.
- The right to request deletion of your data.
- The right to opt out of the sale of personal data (if applicable).
To exercise these rights, please contact us at [Insert Contact Email].
9. Virginia Consumer Data Protection Act (VCDPA)
If you are a Virginia resident, you have additional rights under the VCDPA, including:
- The right to access, correct, and delete personal data.
- The right to opt out of targeted advertising and profiling.
For more information, contact us at [Insert Contact Email].
10. Contact Information
For questions, concerns, or to exercise your rights, please contact:
Data Controller: ShadowLink VPN
11. Policy Updates
We may update this Privacy Policy periodically. Any changes will be posted in the App and on our website. Your continued use of the App constitutes acceptance of the updated terms.